Mature Customer Success systems deliver dedicated services for enterprises
High-quality, professional, reliable
Dedicated operational services
24/7 premium service support
Customer Success Manager
Customer Success team, led by senior product/tech experts, serves as enterprises' dedicated POC, covering approval configs, travel setups, system training, price reports
Customer Service Manager
Enterprises' professional CS team offers 24/7 multi-channel (hotline/WeChat/SMS/email) offline support—flexible & efficient
Settlement Manager
Supports 1:1 settlement, with standard detailed bills & self-service invoicing
Travel Protection
Concierge service: Making business trips smoother and more comfortable
Requirement gathering
Understand client usage
Requirement validation
Docking requirement validation
Implementation & go-live
Collaborative docking implementation
Dedicated advisor
24/7 WeChat frontline support via dedicated implementer
Usage monitoring
Post-docking system health tracking
Data validation
Joint UAT data validation
Document Sorting Service
Reduces significant labor costs for enterprises
Supports train ticket proxy pickup and purchase
Address issues such as ticket shortages, proxy ticket usage, and non-compliance
Free flight itinerary printouts & sorting
Sort itineraries by different entities or project centers to reduce client staff workload and save on labor costs
Supports multi-header invoicing
Reduce financial reconciliation efforts and improve fund transaction efficiency
Refined delivery process
Efficiently collaborative implementation system
Order monitoring and alerts
Real-time order tracking; support online rebooking/cancellation on weather/pandemic delays/cancellations, with prompt customer service
No-questions-asked compensation plan
For system-related flight seat/hotel room shortages, we offer free upgrades/priority check-in to ensure worry-free travel
Employee flexible payment
Allow self-payment for overages to cater to employees' self-paid hotel upgrades and ensure a seamless travel experience
See where Tripwise will take your company
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